Frequently
asked questions

Manhattan office:
Monday-Friday 8am-8-pm
Sat-Sun: 8am-4pm

Queens office:
Monday-Thursday: 9am-7pm
Friday: 9am-5pm
Sat: 8am-4pm
Sunday: Closed

Brooklyn office:
Monday-Friday: 9am-5pm
Sat-Sun: Closed
What waiting list? We can see you as soon as you’re ready.

We accept adults and children of all sexes as clients.

Yes.

We tailor the program to your individual needs. Generally, patients complete our core program in 9 months, but in some cases it can take 16 months or longer. We’ll make a plan with you to support you as much as you need.
Absolutely. We offer continuing care services after you complete the program. You’ll be able to see your counselor, attend a group, or see a medical provider for prescription renewal about once a month.
We accept Medicaid, Medicaid Managed Care and Aetna Plans (except Aetna Medicare). If you have another insurance, or don’t have insurance at all, we offer sliding scale fees based on your income and expenses to make sure our program is affordable for you.
Yes. Our Patient Care Coordinators will meet with you to answer all your questions and guide you through the application process. We’ll put in the effort to help you navigate the insurance system while you put in the effort to focus on your recovery.
Yes. We have individual and group counseling in Spanish.
Not necessarily — a person’s need for medication changes over time. One person might need temporary support to get through a rough patch, another might need medication on a more long-term basis (the way someone with diabetes might take Metformin to regulate their blood sugar). Making healthy lifestyle choices like exercise, a regular sleep schedule, and participation in psychotherapy can significantly assist your recovery process.
The mental health program will schedule appointments for you to meet with our staff for an assessment and psychiatric evaluation. Based on those results, we’ll work with you to create an Action Plan that addresses your needs. In addition to medication and therapy, we can help you access benefits and entitlements, assistance with job applications and vocational training, and support with family or other issues you might be experiencing. Every Action Plan is tailor-made; no one-size-fits-all treatment!
Your initial appointment with a Psychiatric Nurse Practitioner will be between 45 minutes and an hour. We’ll take a thorough history and determine how best to support your recovery. Some people will be prescribed medication, and will meet with the PNP every month to check in and renew prescriptions. Others, who do not need medication, will just attend weekly therapy with their therapist. If a need for medication change arises, we can quickly set an appointment with the PNP to address it.
Yes, RevCore has locations in Manhattan, Queens, and Brooklyn and provides services in all boroughs throughout NYC. We can also provide telemedicine services in a private setting outside of our offices.
Yes, RevCore offers services to anyone impacted by substance use disorder or mental health health issues, including family members and partners. Services can be provided whether or not the patient is in treatment. If the patient is in treatment, services can be provided with or without the patient present.
Anyone affected by their family member’s substance use disorder can join our program and receive group and individual services similar to the patient. (While it is not forbidden, we suggest that the family member and patient do not attend the same group — separate group sessions allow for either person to speak more freely about their issues and concerns.)
Treatment is voluntary — no one can be forced to join our programs. If the family member agrees to long-term treatment, we’ll need to assess them. If the assessment reveals a need for a higher level of care than our outpatient facility has to offer, we’ll provide a referral for the appropriate level of care.

People with a substance use disorder may deny the impact of their use and resist treatment. Confrontational approaches to address substance use can do more harm than good. 

We recommend family members: 

  • increase their personal understanding of substance use disorders
  • show love and concern, 
  • do not expect loved ones to stop without help
  • offer support including willingness to go with them and get help. 
  • support long term process of recovery

We offer support for families like yours — our team can guide you in supporting your loved one’s recovery, while taking care of your own needs.

Substance use disorders have no singular cause. A person’s unique biology—genes, age, gender, and other factors—as well as their surroundings and influences can increase risk of developing a SUD.

Fentanyl is an extremely strong synthetic drug—it’s in the same category of drug as heroin but is ten times more potent. It has become all-too-common for heroin and other drugs to be adulterated with fentanyl due to its strength and relatively low cost. People are usually unaware that fentanyl has been put in their drugs, which dramatically increases risk of overdose.

RevCore supports harm reduction initiatives, including the NYSDOH Opioid Overdose Prevention program.  We are a registered Opioid Overdose Program and we provide access to a wide array of other harm reduction resources.  

If you would like training on overdose reversal techniques, or would like to receive a Narcan kit, please call us 2121- 966- 9537.

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