Manhattan office:
Monday-Friday 8am-8-pm
Sat-Sun: 8am-4pm
Queens office:
Monday-Thursday: 9am-7pm
Friday: 9am-5pm
Sat: 8am-4pm
Sunday: Closed
Brooklyn:
Monday-Friday: 9am-5pm
Sat-Sun: Closed
Hours of Operation
- What are your hours of operation?
- How long will I have to wait for my first appointment?
We’ll be able to take you in the same day you call, even on a weekend.
- How long is your waiting list?
What waiting list? We can see you as soon as you're ready.
- I work during the day. Can I do individual and group counseling at nights and on weekends?
Yes. We have extended hours of operation and are open weekends and holidays. We’ll set up your appointments around your schedule.
- Do you have groups on major holidays?
Yes. Holidays can be a major trigger and we’ll be here to support you. We’re here for you 365 days a year.
Program Details
- What are the differences between the Manhattan and Queens locations?
Both locations offer the same services. The difference is Manhattan is open on Sunday, but Queens is not.
- What kind of services are offered in Spanish?
We have individual and group counseling in Spanish.
- How long is the program?
We tailor the program to your individual needs. Generally, patients complete our core program in 9 months, but in some cases it can take 16 months or longer. We’ll make a plan with you to support you as much as you need.
- Can I still see my counselor when my treatment is over?
Absolutely. After you complete the program we’ll offer you continuing care services. You’ll be able to see your counselor, attend a group, or see a medical provider for prescription renewal about once a month.
- Do you accept clients with a mental health diagnosis?
Yes. In many cases, addiction goes hand in hand with mental health conditions. We offer integrated treatment for dually-diagnosed individuals, which includes the specific MICA (mentally ill and chemically addicted) track. Our staff has been helping patients with mental health and addiction issues for 30 years.
- Do you have a psychiatrist who can prescribe medication?
Yes. Many people need medication assisted treatment as part of their recovery. You’ll be able to access the appropriate medication, whether it’s to help with your addiction or other mental health issues.
- Do you accept clients on methadone or buprenorphine (suboxone)?
Yes, all are welcome. Our in-house psychiatrist can prescribe suboxone if that is part of your treatment.
- Can you help me stop smoking?
Yes, we offer support groups along with nicotine replacement therapy.
- Is your program gender or age specific?
We accept adult clients of all sexes.
Insurances and Payment
- How do I pay for treatment? What insurances do you accept?
We accept Medicaid and Managed Medicaid insurances. If you have another insurance, or don’t have insurance at all, we offer sliding scale fees based on your income and expenses to make sure our program is affordable for you.
- It looks like you don’t take my insurance. Can you tell me more about “sliding scale fees”?
The costs for treatment will depend on the severity, nature, duration, and any co-occurring conditions that will be addressed in your recovery process. We promise to be transparent about the costs of your treatment and we’ll work with you to find the best payment option, whether it’s figuring out a fair and affordable fee or helping you get insurance.
- I don’t know if I’m eligible for Medicaid. Can you help me?
Yes. Our Patient Care Coordinators will meet with you to answer all your questions and guide you through the application process. We’ll put in the effort to help you navigate the insurance system while you put in the effort to focus on your recovery.